Returns, Refunds & Complaints at Florist Lee
Our Commitment to Quality and Freshness
Florist Lee takes pride in being a trusted local florist, devoted to delivering fresh, beautiful flowers to households and businesses in Lee and nearby areas. We understand the importance of sending and receiving flowers in perfect condition, which is why we offer a Fresh Flowers Guarantee with every order. Our commitment is to ensure you are delighted with your floral purchase every time.
Freshness Guarantee & Quality Policy
We source only the freshest blooms and arrange them with care on the day of delivery. Our Fresh Flowers Guarantee covers all local flower deliveries in Lee. We promise that your flowers will remain vibrant and fresh for at least 5 days from the date of delivery, provided they are cared for according to our guidelines. Seasonal variations may influence vase life, but we always aim for lasting freshness and beauty in every bouquet.
Damaged-on-Arrival Policy
We take every precaution to ensure your flowers arrive in perfect condition. However, should your order arrive visibly damaged or with flowers past their best, please notify us within 24 hours of receipt. Retain the bouquet in its original packaging if possible and provide photographic evidence, as this will assist us in resolving your concern swiftly. Our team will assess the situation and act promptly to make things right.
Returns, Refunds, and Replacements
Florist Lee is committed to your satisfaction. If a bouquet does not meet our Fresh Flowers Guarantee or arrives damaged, you are entitled to the following options:
- Replacement: We will arrange a fresh replacement bouquet, delivered at the next available opportunity, to ensure you receive flowers in perfect condition.
- Refund: If a replacement is not suitable or possible, we will issue a full or partial refund to the original payment method, depending on the specific issue.
To be eligible for a refund or replacement, please contact us within 24 hours of delivery and provide a clear description of the issue along with any relevant photos. We aim to address all requests fairly and efficiently, in keeping with our reputation as a reliable Lee florist.
Complaints Process
Your experience matters to us. If you are dissatisfied with your flowers or our service for any reason, we encourage you to reach out as soon as possible. Our customer care team will listen to your concerns, review the situation thoroughly, and work with you towards a satisfactory resolution. All complaints are handled in a professional and timely manner, reflecting our ethos of putting customers first.
Serving Lee with Trust and Care
As a local florist, Florist Lee values the trust placed in us by our community. Whether for individual households or local businesses, we aim to uphold high standards in every delivery. If ever we fall short, rest assured we will do all we can to put things right quickly and courteously. Thank you for choosing Florist Lee for your flower needs.
