These Terms & Conditions outline your rights and obligations when using the Florist Lee website for online flower delivery services. By placing an order through our website, you accept and agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase. These terms apply to all customers within Lee and the surrounding areas who use our e-commerce platform.
1. Order Submission: To purchase flowers and related products via Florist Lee’s online store, you must complete the checkout process, providing accurate delivery and contact details. Please ensure all information is correct, as we cannot be held responsible for orders delayed or undelivered due to incorrect information provided by you.
2. Order Confirmation: Once your order is submitted, you will receive an order confirmation via the website interface and/or via electronic communication, confirming that your request has been received. This acknowledgment does not constitute acceptance of your order, but rather a confirmation that we have received it.
3. Acceptance of Order: All orders are subject to acceptance by Florist Lee. We reserve the right to refuse or cancel any order where an item is unavailable, where we are unable to deliver to the requested location, or if there has been an error in price or description. In such cases, we will notify you promptly and issue a full refund if your payment was processed.
4. Substitution Policy: Due to the seasonal nature and availability of certain flowers, substitutions may occasionally be necessary. In such cases, we will substitute with flowers of equal or greater value and quality. Every effort will be made to maintain the style and colour of the arrangement as depicted on the website.
5. Delivery Times: While we strive to deliver on the chosen date and within the preferred time frame, deliveries may be affected by factors beyond our control such as weather or traffic conditions. We will communicate any significant delays whenever possible. Same-day or time-specific deliveries may not always be possible, especially during peak periods such as Valentine’s Day, Mother’s Day, and Christmas.
1. Accepted Payment Methods: Florist Lee accepts payment through major credit and debit cards, and other payment methods as outlined during the checkout process. All prices listed on the website include VAT unless otherwise stated.
2. Payment Processing: Payment is required in full at the time of placing your order. Orders will not be processed until payment has cleared. We use secure third-party payment processors to protect your payment details. We do not store your card information on our servers.
3. Pricing and Errors: While we do our best to ensure accuracy, prices and descriptions may be subject to errors or changes without notice. If we find an error in pricing or description, you will have the option to reconfirm your order at the correct price or cancel it for a full refund.
1. Cancelling Your Order: If you wish to cancel your flower order, please contact us as soon as possible. Orders can generally be cancelled or amended up to 24 hours prior to the scheduled delivery date. Cancellations made less than 24 hours before delivery may not be possible if your order has already been prepared or dispatched.
2. Amendments: If you need to amend your order details (such as recipient address or message), please notify us promptly. We cannot guarantee that amendments can be made once the order is in process, but we will make every effort to assist.
3. Refunds: If your order is cancelled in accordance with our cancellation policy, we will refund the full purchase price using the original payment method. If your order cannot be delivered due to our error, we will offer a full refund or redelivery, as you prefer. Refunds will normally be processed within 3-5 working days.
4. Unsuccessful Deliveries: If the recipient is not available at the delivery address and there are safe places to leave the flowers, our delivery agent will leave them safely or with a neighbour. If neither is possible, we will leave a delivery notification with rearrangement options. Re-delivery may incur additional charges.
1. Service Limitation: Florist Lee’s liability for any claim arising from your order is limited to the value of that order. We shall not be liable for any loss of profits, business, goodwill, or any other indirect, special, or consequential loss.
2. Force Majeure: We are not responsible for any failure to perform our obligations if circumstances beyond our control occur. This includes (but is not limited to) natural disasters, strikes, traffic incidents, adverse weather, supply chain disruptions, and other unforeseen events.
3. Product Quality and Freshness: We are committed to providing fresh and high-quality flowers. Should you have any concerns regarding the quality of your flowers, please contact us within 24 hours of delivery, providing photographic evidence where possible. We may arrange for a replacement or refund at our discretion.
4. Allergies and Safety: Customers are responsible for notifying recipients of potential allergies related to flowers or plants. Some flowers and foliage can cause allergic reactions or may be toxic if consumed by pets or humans.
5. Website Content: All content, images, and descriptions on the Florist Lee website are for information purposes only. The actual product may slightly differ due to seasonal variations and availability.
By using our website, you agree to provide accurate information and not to use false identities or impersonate others. You agree to comply with all applicable laws and regulations when purchasing from Florist Lee.
Any personal information you provide will be handled in accordance with our Privacy Policy and relevant UK data protection laws. Personal details are used solely to process your order and provide the flower delivery service. We implement security policies and technical measures to safeguard your information.
All images, logos, branding, and content on the Florist Lee website are the intellectual property of Florist Lee or its suppliers. You may not copy, display, distribute, or use materials from our website without prior written consent.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. By placing an order, you agree that any disputes arising shall be subject to the jurisdiction of the courts of England and Wales.
Florist Lee reserves the right to amend these Terms & Conditions at any time, without prior notice. Any changes will be effective immediately upon posting to the website. It is your responsibility to review these terms prior to placing each order.
If any part of these Terms & Conditions is deemed invalid, illegal, or unenforceable, that part shall be deemed severable and will not affect the validity and enforceability of the remaining provisions.
Your use of our online flower delivery services confirms your acceptance of these Terms & Conditions. If you do not agree with any part of these terms, please do not proceed with your order. These Terms & Conditions apply specifically to our customers in Lee and the surrounding areas, ensuring a consistent and reliable standard of service for all online flower delivery transactions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Lee, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Lee.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
